|00||Bring service into your life or household||Retailer, gift, or existing device||Set up interface||Excitement||Learning and customization||Packaging, onboarding interactions|
|01||Usage trigger||User need, media, conversation||Testing utility and usability||Curiosity||Breaking habits to use speech||Active presence for service|
|02||Interaction||Speech||Speak with assistant||Uncertainty||Uncertainty about model and state||Mapped sonification|
Hannah Kim is a 30 year old designer who has received a Google Home mini as a Christmas gift. She is a mobile-first technology user and spends several hours a day on her iPhone, but isn’t sure how she is supposed to use the voice assistant. English is her second language so she’s uncertain that the voice assistant is activated and understands her.
Hannah is working late in her living room…
- Her phone, speaker, and laptop speakers
chimequietly at 1am.
armsher bedtime sequence
- Knocking on table
speakingto her home
daemon, “let’s get ready for bed”.
- Ambient music begins when Hannah knocks
- The TV
chimesas it turns off
- Podcast begins playing via Spotify
- Bedroom space begins
listeningfor a knocking sound to finish sequence.
- Ambient music fades off
- Puts away her laptop.
beckonsthe Spotify service
moveto her phone via a combination of speech and touch. “Come here” and tapping her phone.
transitionout effect on speaker
- Spotify fades in on phone
- Brings her phone to the bathroom and does her routine while listening to podcast.
- Brings phone to bedroom.
- Speaker in her bedroom is
chimesto indicate it noticed her Spotify
daemonplaying in the bedroom.
movesto the speaker.
transitioneffect on phone
- Spotify fades in on speaker
- plugs in her phone on nightstand
- Knocks her bedframe to
triggerthe bedtime sequence ending
- low pink noise from speaker fades in and will fade off after 60 min
- Phone device
speaksquietly, “I’ll wake you at 7am”